Reports To
Chief Executive Officer

Major Responsibilities

1. Management and Organization
   • Make appointments for service calls.
   • Keep a log of calls for service.
   • Use Kohll’s computer management system to document service calls.
   • Create a parts catalogue to maintain a minimum stock needed for basic repairs.
   • Contact patients to execute service and repairs in the store or at the patients’ homes.
2. Management and Finances
   • The director will run periodic reports to determine growth of the department. This will be used by the Service Technician of Powered Mobility. The report will be a spreadsheet containing the patients’ names, patients’ codes, work performed, billing date, and date of payment.
   • Powered Mobility and Manual Rehab Department will be a profit-making entity.
3. Understandings and Skills
   • Use Kohll’s computer management system to enter new patients, list and access physicians and insurance carriers, access product codes, schedule delivery and pick-up, and determine assigned and non assigned insurance.
   • Stay current with Medicare and Medicaid guidelines and use the manuals when necessary.
   • Complete all computer and paper work in order to efficiently and effectively provide service to the patients and be accountable to the entire Kohll’s organization.
4. Other
   • Always be on time for work and special appointments and meetings.
   • Have the correct tools available for the work that needs to be done.
   • Plan and have on hand the proper parts for the repairs.
   • Have professional appearance and attitude.
   • Communicate effectively with the office so that the Manager knows the schedule and the current location of the Technician.
   • Provide follow-up to customers and to the office.
   • Perform all other related duties as directed by the supervisor.

Minimum Qualifications
High School diploma required. A combination of education and related experience are used to meet minimum qualifications. In addition, the employee must comply with regular and continuing education and training provided and scheduled by Kohll’s.

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